Infosys Ltd.
03/2012 to date: Currently working as a Sr. Project Manager for Infosys Ltd, Bangalore, India
Project Manager / Scrum Master (FKC, Edgeverve, India) 04/2023 - Present
Description: Finacle Knowledge Center (FKC) is SharePoint based portal, wherein all Finacle banking products (multiple products with multiple versions) can be published. The current system comprises of 1.1 TB of data consisting of Manuals, Release Notes, API guides, Data Dictionary, ERD and Videos. The scope is to – Implement the same functionality for both intranet (Finacle) and internet (Banks) users in Sitecore XP 10.3, Migrate the SP content to Sitecore and host the solution on Azure PaaS.
Responsibilities/Achievements:
-Played the role of PM cum Scrum Master for a team of 14 with accountability of scoping and planning, scheduling/tracking, design and review of user stories, client interactions, risk mitiga-tions, SIT, UAT support and bug fixing etc.
-Implemented agile scrum for a team (most of them are juniors) and re-usability of code/components resulted in 15% increase in team productivity.
-Collaborated with cross-functional teams (including ISG and UX) to define project scope, objec-tives, and deliverables with stringent milestones.
-Apart from above, have managed a portfolio of AU based client projects with a cumulative reve-nue of $900K (per quarter) involving multiple development and support projects in digital domain – with core responsibilities being overall account management, resourcing and escalations man-agement, mentoring PMs/Leads. Achieved a 95% customer retention rate through excellent pro-ject execution and ongoing support services.
-Spearheaded to keep an up-to-date repository with Value Design team, which resulted in 50% reusability of the content and solutioning for new proposals, boosting huge productivity gains.
Technologies Involved: Sitecore XP 10.3, jquery, JavaScript, html/css, RWD, C#, Visual Studio.Net, Az-ure Paas
Scrum Master (VI Backend & Mobile App, Assurant, USA) 10/2021 – 01/2023
Description: It’s a Vehicle Inspection (VI) system to check and process the accident claims. The system consists of Node.js based backend (for Admin to create/modify/view inspections, shops management, TPA Integrations, reports) and a Flutter based Android/iOS mobile app for the insured users.
Responsibilities/Achievements:
-Played the role of SM (mainly UI/mobile/middleware developers and testers) for a team of size 9.
-Mentoring developers and troubleshooting technical issues during development and rollouts.
-Participated in client discussions and demos after every sprint.
-Conducted peer-to-peer and code review sessions within the development team.
-Implemented project management best practices, resulting in a 15% reduction in delivery timeline.
-In parallel, have managed a portfolio of AU based client projects with a cumulative revenue of $600K (per quarter) involving many development and support projects in digital domain. And, played a key role as Recruitment POC for the delivery unit (Inducted 50+ laterals for the DU with-in 2 quarters, with a success rate of 25%)
Technologies Involved: Flutter, Node.js, JavaScript, Visual Studio Code, AWS, GitHub, Jira
Digital Project Manager (MembersWorld, Bupa Global, UK) 01/2020 - 08/2021
Description: This is a cross-platform Mobile app (Xamarin based) to manage details of individual’s healthcare plan, get pre-authorization request for treatments, submit/track/view claims, apply for a sec-ond medical opinion, GVC (Global Virtual Care) - access to 24-hour live webchat service, Facility Finders, etc.
Responsibilities/Achievements:
-Played the role of Digital PM for a team of size 11. Designed and reviewed User stories.
-Collaborated with product owner (PO) to define requirements and prioritize feature development.
-Led the team in Backlog grooming, sprint panning and retrospectives, And, performed functional and technical reviews of all artifacts, presented team velocity reports.
-Developed strong cross-functional relationships with clients and stakeholders across different levels of the business. Also, secured a CSAT score of 7 consecutively for 4 quarters.
-Implemented automated testing processes, reducing the number of software defects by 30%.
-Successfully launched a customer-facing mobile app, resulting in a 20% increase in user en-gagement, with a Play Store rating of 4.3.
-Exceeded expectations in capability building: 70+ talents got certified in 1 calendar year from the DU for digital interactions skillsets (ex. react.js/vue/angular, react native/android/flutter/Kotlin).
Technologies Involved: Microsoft.Net, Xamarin, C#, Visual Studio.Net. Azure Devops, GitHub
Project Manager (NGIS, Northwestern Mutual, USA) 05/2017 - 11/2019
Description: NM had a legacy system with limitations and New Generation Illustration System (NGIS) has been established as a modern, web-based interface and will be used by FRs to illustrate various Insur-ance products to their new prospects. Team size: 8
Responsibilities/Achievements:
-Involved in req analysis, planning/scoping, technical discussions and client interfacing.
-Defined and applied industry best practices for UI development and web development.
-Implemented UI reusable assets (Angular, react), resulting in a 15% improvement in productivity.
-Collaborated with cross-functional teams resulting securing a CSAT score of 7.
-Liaised with Architects and Tech Leads for the baselining of artifacts like coding standards, best practices and checklists for latest UI technologies including react.js. This exercise helped us in boosting customer confidence and resulted in getting 4 more projects from the same client.
Technologies Involved: Node.js, npm, react.js, redux, Jasmine, vs code, javascript, responsive web de-sign (RWD), TDD, github, postman
Project Manager (Barclays Local Insight, Barclays, UK) 04/2015 - 03/2017
Description: Barclays Local Insight (BLI) project is initiative by Barclays as community responsibility. Any internet user can open this website and search for various insights (matrix) related to particular postal code, constituency, city or entire UK. Team size: 8
Responsibilities/Achievements:
-Involved in requirements gathering, planning/scoping, technical discussions and client interactions and demos.
-Leading a team of 8 UI developers at offshore.
-Conduct peer-to-peer and code review sessions within the development teams.
Technologies Involved:html5/css3, javascript, jquery, angularjs, angular 2, typescript, D3Js, bootstrap, SASS and grunt, github, RWD, vs code, postman
Project Manager – VOC, Harley Davidson, USA 05/2012 - 01/2015
Responsibilities/Achievements:
-For the Virtual Operations Center (VOC) product, led/instituted the team during product evangeliza-tion, conducted orientation programs for users (100+, mostly from L1 and L2 community) and in-volved in the successful roll-out of 4 modules (KT System, KM Academy, IM and SLA modules)
Technologies Involved: SharePoint, ASP.Net, C#, javascript, html/css
